Paysafe provides payment solutions that power everyday life. The multinational organization operates multiple brands across the e-cash, payment processing, and digital wallet sectors, serving over 145 million customers of varying sizes and scales.
Hours returned to the business
SOX Compliance in Settlement Process Automation
Success Rate of Bot Case Completion
For the functional release of OBT, RTS, and OGS
The Challenge
Following a period of rapid growth through acquisitions, Paysafe sought to achieve enterprise-wide operational efficiencies and alignment. To do so, the company chose to focus first on its customer service, merchant operations, risk, and compliance functions.
Paysafe’s rapid expansion had led to a lack of process consistency and standardization across its acquired brands. Paysafe was eager to address the numerous manual and non-transparent processes that were in place.
In addition, in the face of increasing industry regulation and compliance requirements, Paysafe was eager to stay ahead of the curve in responding to these changes, while also maintaining the unwavering customer focus and agility that are at the core of its DNA.
What did
Technology of the
Paysafe and Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia has been working with Paysafe since November 2020 on two key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team, which specializes in cognitive and robotic automation.
Automation Delivery – Tecnologia is working with the Paysafe Automation365 team to identify, design, build, test, and deploy automated solutions using UiPath automation software. To date, Tecnologia has delivered 28 automations across three core business functions: Merchant Services, Consumer Services, and Risk.
Mobile Chatbot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers in order to win and support new deals.
The Results
- 30+ projects completed
- Over 30,000 hours returned to the business
- 100% SOX Compliance in Settlement Process Automation
- >95% success rate for bot case completion
- SDK provided for native platforms, enabling communication between virtual and live agents across multiple mobile platforms
